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Article - AI on the Menu: Using AI in Service Scenarios - From online reservation management to digital menus to AI order takers, technology can help make dining out an efficiently pleasurable experience. 
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Generative AI dominated conversations at Phocuswright Europe even before the discussion turned to its best-known tool. ...
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Restaurants are increasingly turning to automated solutions to their staffing shortages. Is the future of labor a delivery robot on wheels?
Sophia Mendez Ferguson's curator insight,
September 25, 2022 10:36 PM
Due to personnel shortages and eager patrons, restaurants find it difficult to meet demand. Restaurants with low employee levels are increasingly using technology and automation. In response to excessive inflation, more enterprises in the food sector are using automation and robots to reduce costs. Automation offers advantages including streamlining certain operations, filling labor gaps, and assisting with inventory and storage, which are advantageous given the high cost of recruiting, hiring, training, and retaining staff.
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From
people
Mr. Q Crab House has "hired" robots to greet customers, show them to their tables, and bring out their food.
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Hotel giants are looking to push their loyalty schemes to continue any advantage in direct bookings built up over the pandemic.
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Technology was a muddled and complicated arena for restaurants before COVID-19. But you generally had two choices—embrace or avoid. That’s not so much the case today. What is still valid, however, is trying to understand what fits and what doesn’t, and which paths to implementation represent the best strategy. Early on during the pandemic, operators dove just to dive, or because they had no choice. Yet on the doorstep of winter, with cases surging and no letup in sight, refining digital infrastructure becomes key.
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Amazon on Tuesday announced the Dash Cart, a new smart shopping cart designed to track the items you take off shelves and place inside. It links to your Amazon account and lets you check out of the store without waiting in line or dealing with a cashier. Right now, it’s designed for use at Amazon’s Woodland Hills grocery store opening later this year in Los Angeles.
Sophia Mendez Ferguson's comment,
October 9, 2022 11:37 PM
The technology that Amazon has so cleverly developed is a fantastic alternative to your traditional buying methods. In fact, I had the experience when traveling to Seattle, Washington, to see my daughter. My main concern is accidentally adding the wrong item to the cart and having to pay for it. Apart from that, it was a wonderful experience.
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Startups offering tech that enables passengers to rebook themselves, as well as gives carriers a better picture of what's happening, already existed - but the pandemic has thrust the need for such automation into the spotlight.
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The world's largest cruise operator is investigating an attack that accessed both guest and employee data. ...
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Article - NextGuest Digital Product Spotlight: Contactless Menus - The Problem: After the COVID-19 pandemic subsides, many consumers will expect businesses to maintain strict cleanliness measures. This includes touching anything that can carry germs such as paper menus before dining.
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Patented innovation capable of inhibiting up to 99.99 percent of virus and bacteria growth on key card surfaces and available to hoteliers throughout the US.
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Google is making it easier for key workers to find hotel accommodation via a COVID-19 responder rooms filter.
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Article - Proximity Systems and ENS Group Announce Partnership in the Development of Self-Disinfecting Retail Point of Interaction Products - The solution leverages Proximity's next-generation UVC disinfection technology, UV-CLEAN, combined with ENS's tablet, kiosk, payment terminal, self checkout...
Sophia Mendez Ferguson's curator insight,
September 25, 2022 10:51 PM
Coupled with ENS-designed innovative solutions, Proximity's automated UVC disinfection will support technology optimization while eliminating germs from high-touch surfaces. UV-CLEAN technology is effective at killing harmful pathogens found on high-touch surfaces.
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Carnival is expanding its use of facial recognition technology, in partnership with U.S. Customs and Border Protection, to speed-up disembarkation.
slapwoods's curator insight,
August 23, 2023 1:55 PM
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MIAMI, FL – February 3, 2022 – Florida International University’s Chaplin School of Hospitality & Tourism Management continues to address pandemic-imposed challenges like labor shortages by introducing its latest teaching tool – Cecilia.ai, the world's first robotic, interactive bartender that offers the potential of round-the-clock service.
nelson oliva's curator insight,
February 17, 2023 11:24 AM
This will not replace human bartenders, but it will expand the industry by providing guaranteed round the clock labor possibilities. I wonder however what impact this will have on the Government?
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Over 80% of chief information officers, chief technology officers and chief operating officers of hotel brands wanted their PMS provider to concentrate on integrations.
Sophia Mendez Ferguson's curator insight,
September 30, 2022 5:41 PM
A product or system that supports many operating systems or platforms, such as Windows, a PC, a laptop, a smartphone, or several proprietary programs, is said to be multi-platform. It is crucial to develop an integration platform that, by offering a platform for integration, eliminates the complicated maintenance and communication channels produced by point-to-point integrations and decouples the relationships between source and destination.
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After announcing in June 2020 that MagicBands will be ending in 2021, Disney has rolled out what many assume will be replacing them: smartphone tech.
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Automation technologies can be used to benefit guests and staff, now and into the future.
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Fetch.ai believes its AI agents can reduce distribution costs and protect hotels from security breaches.
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During this uncertain era in the hospitality industry, hoteliers are searching for new ways to engage with guests and maintain bookings. An industry that once promoted communal spaces and shared experiences is now quickly adapting and changing course to near-contactless stays.
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 Hoteliers should adopt these tips to ensure OTAs aren’t getting more of their international business.
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Further details about the organization and its leadership team will be announced in July, when a new structure goes into place.
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Virtual tours are no longer a nice to have - traffic and interest are on the rise now as a way of providing location interactivity.
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Startup Troop Travel is seeing increased interest and adding new features to help planners factor safety and security into destination selection.
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