The stunning human-like abilities of conversational AI - a form of artificial intelligence that enables computers to process and generate human language - have sparked widespread optimism about their potential to transform workplaces and increase productivity.
In what may be a world first, a UK school has appointed an AI chatbot as a “principal headteacher” to support its headmaster. While little is known about the nature of the AI behind it, the chatbot is meant to advise staff on issues such as helping pupils with ADHD and writing school policies.
But, before deploying chatbots in the workplace, it is crucial to understand what they are, how they work and how to use them responsibly.